Thank you for the trust you had and continue to have in the services at Vila Belvedere, even more so during this period!

We are aware that perhaps some of you are worried about the current events and their impact on your future travels. Therefore, we have decided to inform you, through this note, that our commitment and responsibility towards you has never been stronger.

During the 17 years of Vila Belvedere, we built an activity defined by fundamental moral values such as: good faith, care for customers, responsibility and quality of service.

With the same values, we continue to carry out our activity in this period in which the circumstances are unusual, but we are determined to get through, so that we can see each other  in the safest conditions.

In order to guarantee the continuity of safe accommodation, although we received sustained requests from the medical fiels, we did not agree to offer services within the quarantine and / or isolation programs and we took a set of additional measures according to the recommendations of the Ministry of Health to manage and minimize hygienic risk as follows:

At Vila Belvedere we take reservations by email, through collaborations with travel agencies or other online channels, only for people whose professional activities are essential, and upon arrival, reasonable evidence must be provided. Thus, we can ask guests for additional documents proving their identity, travel itinerary and other relevant information. Without this information, we will not be able to confirm your reservations.

Increasing the frequency of daily disinfection of rooms, bathrooms and public spaces of the hotel, with cleaning and disinfecting solutions approved by the Ministry of Health. We also use UV lamps for additional disinfection of the rooms and access keys, before customers check-in and after check-out.

We take very seriously the disinfection of work surfaces and related equipment in the hotel’s kitchen and control of compliance with the procedures for washing and preparing all food served in the Room Service system:

• the installation of containers with specific solutions (hand sanitizer gel), available to guests.
• the use of masks and protective gloves by the staff involved in serving our guests.
• impregnated carpets with disinfectant at all hotel entrances.

Colleagues from all departments are evaluated at each shift, and immediate action is taken in the event of a illness.

In anticipation of seeing you very soon, we decided to keep the rates unchanged throughout the year and also impement loyalty programs for our loyal customers.

Looking forward seeing you again!